Shipping policy
Last updated: March 2026
Shipping Locations
We currently ship to the following regions:
New Zealand Australia European Union United Kingdom United States and Canada International (including United Arab Emirates, Switzerland, Hong Kong, Israel, Japan, South Korea, Malaysia, Norway, and Singapore)
Processing Time
Orders are typically processed within 1-3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods and Delivery Times
Once your order has been processed and shipped, delivery typically takes 6-12 business days to all destinations worldwide.
Please note that these are estimated delivery times and are not guaranteed. Actual delivery times may vary due to factors beyond our control, including customs clearance, weather conditions, and carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the weight of your order.
Free shipping may be available for orders over a certain amount. Any free shipping promotions will be displayed at checkout.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the progress of your delivery.
Please allow 24-48 hours for tracking information to become active in the carrier's system.
Customs and Import Duties
For international orders, you may be subject to import duties, taxes, and customs fees imposed by your country. These charges are the responsibility of the recipient and are not included in our product prices or shipping costs.
We are not responsible for any customs delays or additional fees. Please check with your local customs office for more information about potential charges.
Incorrect or Incomplete Addresses
Please ensure that your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If your package is returned to us due to an incorrect address, you will be responsible for any additional shipping costs to resend the order.
Lost or Stolen Packages
Once your order has been delivered to the address you provided, we are not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the shipping carrier directly using your tracking number.
We recommend shipping to a secure location or requiring a signature upon delivery if you have concerns about package theft.
Undeliverable Packages
If a package is returned to us as undeliverable, we will contact you to arrange reshipment. Additional shipping fees may apply for reshipment.
If we do not hear from you within 30 days of the package being returned, we reserve the right to dispose of the items, and no refund will be issued.
Contact Us
If you have any questions about shipping or need assistance with your order, please contact us at: support@veloraamore.store